Terms of service

Credit
To establish an account with a line of credit, a customer must be within the United States or Canada and must complete a credit application packet and mail or email it to our credit department. Credit applications will not be accepted without a signature from an owner or appropriate company officer. Customers must include their desired amount of credit and complete contact information for bank and trade references. Spectrum will not process applications if these fields are blank.

Customers within the United States or Canada, without a credit history, may purchase products and pay with check by mail or charge the purchase of products to a credit/debit card (Visa, MasterCard or American Express). Spectrum pricing reflects a 3% discount for orders paid in accordance with established terms - with check mailed within account payment terms or prepaid at the time of order with a credit card. The discount of 3% will not be applicable to invoiced orders with trade credit account terms that are paid by credit card.

Customer Orders
Order placement requires a hard copy purchase order or signed copy of a quotation. If purchase order is verbal, with no hard copy (purchase order or signed quotation) confirmation, seller will not assume responsibility for errors related to, but not limited to, date of shipment, destination of shipment, items shipped or quantity of items shipped. Order must be shippable within 90-days of placement to hold original pricing. Purchase orders originating outside the United States and Canada require prepayment or an irrevocable letter of credit at time of order entry. Call our Customer Service Department for details.

Order Cancellation
Orders for standard cataloged products, if canceled within 24 hours, will be assessed a $200.00 cancellation fee. The seller must receive order cancellation in writing. Spectrum Aquatics will not accept cancellations after a period of 24 hours from order date.

Quotations
Price quotations for standard products are valid for 30 days. Price quotations for commercial projects are valid for 60 days. Price quotations for custom design or special items are subject to change predicated on the information provided to seller at the time of quotation, as opposed to the definitive information presented at the time of order entry, engineering and fabrication.

Freight Claims
INSPECT YOUR FREIGHT IMMEDIATELY UPON DELIVERY. You are responsible for verifying the quantity and condition of the shipment upon receiving. If there is a concern related to the quantity of packages received, note this on the freight bill. If you notice any damage to the packaging, describe it on the freight bill and file a freight claim. If you suspect hidden freight damage, explain it on the freight bill, inspect immediately and contact the freight carrier within three days of delivery. YOU ARE RESPONSIBLE FOR REPORTING HIDDEN DAMAGES WITHIN 3 DAYS FROM RECEIPT OF DELIVERY. Seller will make every effort to assist with a freight claim, however, buyer must file the freight claim. It is important that upon receipt, the buyer or freight recipient inspect and count freight.

Returns/Restocking Fee
Products may not be returned to seller without prior approval. Obtain a Return Materials Authorization (RMA) number from our Customer Service Department prior to returning materials. THE RMA NUMBER MUST BE WRITTEN ON THE OUTSIDE OF EACH PACKAGE OF MATERIALS BEING RETURNED. SELLER WILL REJECT MATERIALS RETURNED WITHOUT BENEFIT OF AN RMA NUMBER. Returns must be sent with freight prepaid. Returns will be subject to a restocking charge of 25% of the purchase price. Items must be returned within 30 days of issuance of a RMA; if not returned within 30 days the RMA will be canceled. All freight costs associated with returns from the desired shipping point to Spectrum are the customer's responsibility. Materials that qualify for return must be returned within 90 days of invoice date. All materials returned must be in a new and unused condition to warrant any credit consideration. DO NOT RETURN SALEABLE GOODS WITHOUT A RETURN MATERIAL AUTHORIZATION. Your freight will be refused, and you will be responsible for freight charges both ways.

Note
• Prices are subject to change without notice.
• Product descriptions may vary.
• Products may be substituted when necessary, with customer approval.
• Any checks or electronic debit authorization that are returned for any reason will be charged a $30 non-sufficient fee.