Refund policy

Products may not be returned to seller without prior approval. Obtain a Return Materials Authorization (RMA) number from our Customer Service Department prior to returning materials.

RMA NUMBER MUST BE WRITTEN ON THE OUTSIDE OF EACH PACKAGE OF MATERIALS BEING RETURNED. SELLER WILL REJECT MATERIALS RETURNED WITHOUT BENEFIT OF AN RMA NUMBER.

Returns must be sent freight prepaid. Returns will be subject to a restocking charge of 20% of the purchase price. Items must be returned within 60 days of issuance of a RMA, if not returned within 60 days the RMA will be canceled. All freight costs associated with returns from the desired shipping point to Spectrum are the customer’s responsibility. Materials that qualify for return must be returned within 120 days of invoice date. All materials returned must be in a new and unused condition to warrant any credit consideration. DO NOT RETURN GOODS WITHOUT A RETURN MATERIAL AUTHORIZATION. Your freight will be refused, and you will be responsible for freight charges both ways.

Customer Service Contact Information:

1-800-791-8056 or CustomerService@SpectrumProducts.com